Discounted hourly service rates are provided to our clients who commit to a given number of service hours. This discounted time is billed in advance, then those funds are held in a retainer account until used. Block Time is used for scheduled installation and maintenance issues on the client’s network, not for emergency issues in place of a service contract. Graduated discounts are offered at breakpoints of 25, 50, 75 and 100 hours. Due to potential accounting nightmares, Block Time payments cannot be refunded. Without prior arrangement, unused Block Time expires after 24 months.
*While Coppernicus will work to respond quickly, there is no guaranteed response time for Block Time appointments.